A sewer backup creates a stressful and emotional situation for the homeowner or renter. It can cause health and safety concerns and significant property loss. Proper response to a sewer backup will minimize property damage and diminish the threat of illness. View emergency procedures (PDF) following a sewer back-up.
Homeowners' insurance policies may include or exclude damage resulting from sewer backups. Check with your home insurer regarding this coverage.
Village Response to Sewer Backup
The Village of Menomonee Falls makes every effort to respond to the resident when a sewer backup occurs. See our emergency information page before calling a plumber. We also have measures in place to prevent backups including:
A sewer crew, available 24/7, who inspects, cleans, and maintains sewers
Rules prohibiting the discharge of substances that cause a sewer obstruction, such as large amounts of restaurant grease and diapers
Public education on preventing sewer problems
If the problem is in the lateral, we recommend that you obtain several plumbing estimates.