The roadside ditch does not drain well. Can the village regrade it?

There are hundreds of miles of roadside ditches throughout the village. Due to time constraints, we act on a complaint basis only, unless the highway patrol determines that a problem is severe enough for immediate action. Those deemed higher priority will be completed first. Filing a complaint does not guaranty your ditch will be re-graded by the village if the Engineering Department does not deem it necessary. 

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1. How do I apply for an erosion control permit?
2. How do I report a street light or traffic light out?
3. The roadside ditch does not drain well. Can the village regrade it?
4. What can the village do about my yard flooding?