Show All Answers

1. How do I pay my Water/Utility bill?

Information regarding Utility Bill information and payment options can be found here.

2. How often am I billed for water/sewer?

You are billed quarterly. Menomonee Falls is divided into three billing districts, so you may not be billed on a regular calendar quarter.

3. What is the average quarterly water/sewer bill?

One-person home = $139.72
Two-person home = $198.34
Three-person home = $256.96
Four-person home = $315.58
Five-person home = $374.20
Six-person home = $426.44

4. I will be moving in/out of Menomonee Falls, what do I need to do to start/cancel service?

If a rental property, we will need the date you would like a final read/billing done. Once the final billing is complete, we will put the property into the new tenants name or into the owner’s name.
If a change in ownership, we will need the closing date and the new owner’s name.

A final read / billing is typically not done as the water / sewer is normally pro-rated at the time of closing. If for some reason it is not going to be pro-rated, we can do a final read / billing upon request.

5. Do I need a final read/bill done when I sell my home?

Generally there is a proration done and you pay your portion at the time of closing. If you are uncertain, contact your realtor and ask if a final bill is needed.

6. What is the hardness of my water?

Milwaukee water = 7 - 9 grains
Village well water = 27 - 32 grains

7. Why do I have to permit my well if we don't drink the water?

The DNR mandates the well program. The concern is to protect the ground water table from contamination. Any municipal connection that also has a private well must permit or abandon the well.

8. Where can I test my well water other than the Village Water Utility?

Please refer to the "Private Well" page under the "Water Utility" section for a complete list of certified labs.

9. What days and times do you accept water samples?

Monday, Tuesday and Wednesday from 8:00 am to 11:00 am.

10. My water sample did not pass, what do I do?

Many times the sample fails because of how the sample was collected.

For example:
If the sample was taken through a hose.
If you touched the inside of the bag.
If the sample bag touched the spigot or faucet from where you collected the sample.
If you changed the flow of the water.
If you did not let the water run long enough.

It is up to the individual if you want to do another test.

If your water test fails, we automatically mail a sheet from the DNR with instructions on how to disinfect (chlorinate) the well.

11. How do you chlorinate (disinfect) a well?

You may contact the Utilities Department at (262) 532-4800 for an instruction sheet on chlorinating a well. Also on the internet, go to www.dnr.state.wi.us and search "how to disinfect a well".

12. What are coliforms?

Coliform bacteria are micro-organisms that can be found in human and animal waste, soil, on vegetation and surface water runoff. If present, other bacteria, viruses and parasites may also be present that can make you sick.

Total coliform bacteria are used as indicators of microbial contamination of drinking water because testing for them is relatively simple. Coliform bacteria are hardier than many disease causing organisms; therefore, their absence from water is a good indication that the water is microbiologically safe for human consumption.

13. What are fecal coliforms?

Fecal coliform bacteria, in particular, E-Coli are members of the coliform bacteria group which originates in the intestinal tract of warm blooded animals and are passed into the environment through feces. The presence of fecal coliform bacteria (E-Coli) in drinking water may indicate recent contamination of the drinking water with fecal material.

14. What is nitrate?

Nitrate forms when nitrogen from fertilizers, animal wastes, septic systems, municipal sewage and decaying plants combines with oxygenated water. The direction of ground water flow also may influence whether nitrate enters into wells. If you are pregnant or have infants under six months of age, you should check for nitrate. Nitrate interferes with the blood’s ability to carry oxygen thus causing symptoms of suffocation or “Blue Baby Syndrome”.

15. How much does it cost to abandon a well?

The well abandonment permit cost $100.00. Contact a certified well contractor for an estimate on the well abandonment.