COVID-19 Impacts on Village Operations

As of February 24, 2021 the following service adjustments have been implemented:

Village Hall & Public Meetings

At this time Village Hall remains open to the public. Staff is limiting physical in-person contact as much as possible. The Village is encouraging residents and businesses to access services online or by phone when possible.

On March 20, 2020, the Village President signed a Declaration of Emergency authorizing the Village Manager to address the ongoing public health emergency and take all steps necessary to protect the health/safety of Village employees and the community.

Municipal Court 

Please contact the court by phone at 262-532-4370 or email for any questions or to update an address.

Public Works, Water & Sewer Utilities

Water and Sewer supply services will continue to be provided to customers (regardless of account status) for the duration of the Emergency.

All the previous suspensions in operations have been lifted. Staff will have temperature checks daily and will be outfitted with proper PPE for any services requiring face-to-face contact.

Making payments at the Clerk Services Office at Village Hall is strongly discouraged.  Please take advantage of our other Utility Bill Payment Options.

Please present your utility questions by phone at (262) 532-4800 or email at

Please present your public works questions by phone at (262) 532-4700 or email at

Engineering & Development

Applications for Engineering & Development Department permits may be submitted through the new online Permit Portal. The Village is waiving credit card service fees applied for online for all Engineering & Development permits. Applicants are welcome to fill out applications online and submit a check payment by mail or in the drop box outside Village Hall.

For more information, or to discuss a permit or project call 262-532-4400.

Police Department

Access to the Police Department will be limited, however the public lobby will remain accessible during normal business hours.

The Police Department has temporarily suspended tours. However, the department will continue to fulfill requests for public speaking engagements and public speaking events.

Fingerprint services have resumed and inquiries can be made in the police lobby.

Vehicle lock-outs that are called in will be responded to when personnel are available.

The Police Department will not accept food donations at this time.

The Drug Box drop off located in the police lobby is accessible and available to citizens to discard unused medicines.


Fire Department

Access to the Fire Department facilities will be limited; however the public lobby at the Administrative Offices will remain accessible during normal business hours. Visitors to the administrative offices will be required to wear a mask.

In the event you require non-emergency fire service, you may be asked to be contacted via the phone in order to ascertain if an in-person response is required.

All Fire Inspections will be temporarily halted until further notice. Exceptions will be made for inspections required for licensing, regulatory and life safety issues.

All Public provided training or services provided by the Fire Department will be halted until further notice. Those include but are not limited to: CPR and the Citizen Fire Academy. 

Fire extinguisher checks will be conducted at Station #3 (Lilly Rd) on Wednesdays from 8-noon on 06/02 & 12/01 and on Saturdays from 9-Noon on 03/20 & 09/18. Visitors will be required to wear a mask.

The Fire Department will temporarily suspend tours and public speaking events, and public education services.

The Fire Department will not accept food donations unless prepared in a commercial kitchen.

View this Press Release for additional details regarding Fire Department operations changes.